Return & Refund Policy

Velmora Selection

Last updated

We want you to be fully satisfied with your purchase. This policy explains how returns and refunds work when you buy from www.velmoraselection.com .

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1. Right of Withdrawal

If you are a consumer purchasing from within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days from the day you (or someone you designate) receives the item, without needing to give a reason. This period is set by EU consumer protection law and cannot be shortened.

To exercise this right, you must notify us of your decision to return the item before the 14-day period expires

You must then send the item back to us within 14 days of that notification.

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2. Condition of the Returned Item

To be eligible for a refund, the item must be returned in the same condition in which it was shipped to you. This means:

• The bag must show no signs of wear, use, damage, odors (e.g. perfume, smoke), or alteration beyond what is reasonable to inspect the item as you would in a physical store.
• All original packaging must be included: dust bag, box, authenticity certificate/card, tags, and any accessories (straps, locks, keys, care booklet) that were shipped with it.
• The item must not have been altered, cleaned, or repaired by a third party.

Every returned item is inspected by our authentication and quality control team upon arrival. This check verifies that the bag matches the condition it was shipped in and that all original components are present.

• If the item passes inspection, your refund is processed as described in Section 3.
• If the item shows signs of use, damage, or missing components, we reserve the right to refuse the return, or to offer a partial refund reflecting the reduced value, and we will contact you to explain our findings before finalizing the decision.

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3. Refund Method and Timing

Once your return has passed inspection, the refund will be issued using the same payment method you used for the original purchase. No refunds are issued via alternative methods (bank transfer, store credit, etc.) unless mutually agreed in writing.

Refunds are processed within 10 business days of the item passing inspection. Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

Return shipping costs are covered by the customer,

4. Exceptions

The right of withdrawal does not apply to items that have been customized or personalized at the customer’s request, where permitted by law.